Policies and Terms

Privacy Policy

Canada Nord Academy (CNA) is committed to protecting the privacy of students, parents, and visitors.

6. Cookies CNA uses essential cookies for cart, session, and verification flows. We do not use third-party tracking cookies. See our Cookie Policy for details.

7. Contact Privacy questions can be directed to info@nordeducation.com.

Refund Policy

Canada Nord Academy does not issue refunds. our administrative team completes a range of mandatory operational tasks, such as activating student accounts, finalizing enrolment procedures, assigning instructors, creating digital and physical student records, and submitting enrolment-related documentation for ministry reporting requirements. These administrative preparations are fully executed regardless of whether the student commences their course. However, students may request course transfers pursuant to the Course Transfer Policy set out below.

Course Transfer Policy

Students may submit a written request to transfer to another available CNA-offered course within seven calendar days following their initial enrollment, on the condition that they meet all prerequisites for the target course. Please note that only one course transfer is permitted, and this option is available solely when no coursework has been submitted for the original course.

Student Enrolment Policy

For virtual learning students, there are no fixed study schedules or assignment due dates for them to adhere to. Students may commence their course within 24 hours upon registration and progress through the curriculum at their own pace. Please note that registrations submitted on public holidays will be processed on the subsequent working day. The sole requirement is that all coursework must be finished within 12 months of enrolment. Failure to complete the course within this 12-month timeframe will result in the student being withdrawn from the course.

Hardware and Software Requirements

Course Prerequisite Policy

Certain courses require the student to have completed a prerequisite course. It is the student's responsibility to provide a copy of your report card or transcript showing successful completion of the prerequisite course. This document should be sent to admissions@nordeducation.com before your course can be enrolled. In some cases, government issued photo ID may be required as well.

If the student has not completed the prerequisite course but has completed an equivalent course outside of Ontario, is a mature student, or has higher-level education, they may be eligible for a prerequisite waiver. The student may request that a prerequisite be waived by submitting a Prerequisite Waiver Application to the CNA Guidance prior to registration.

Confidentiality Policy

Please note that CNA may correspond with the parents or legal guardians of students who are under 18 years of age. Furthermore, CNA may communicate with a student’s home school, as well as relevant post-secondary institutions and organizations.

Via the CNA website and learning management system, students may gain access to third-party services including course-authoring tools and chat tools. Only limited basic information — such as the student’s full name and CNA-issued email address — is shared with these third-party providers solely to enable access to and use of their services. When students access external third-party websites or platforms through CNA’s website or learning management system, they acknowledge and agree to abide by that third-party’s own policies and procedures.

Reach Ahead Policy

The Reach Ahead Program is designed for elementary-level students who intend to complete high-school-level courses. Eligibility for a student to enrol in high-school courses under this program is determined jointly by the student’s elementary- school principal, the principal of CNA, and the student’s parent or guardian. CNA follows standard school procedures when supporting Reach Ahead participants, including documenting and awarding credits where applicable.

In accordance with Ontario Schools: Policy and Program Requirements, Section 2.5.2.1, students are generally eligible for Reach Ahead during their Grade 8 school year or the summer preceding Grade 9. Students and parents must submit a Reach Ahead Enrolment Request prior to completing registration.

Intellectual Property Rights

1. Our Content The Site and its content, features, and functionality, including but not limited to text, graphics, logos, icons, images, audio clips, video clips, data compilations, and software, are owned by Canada Nord Academy, its licensors, or other content suppliers and are protected by copyright, trademark, patent, trade secret, and other intellectual property laws.

2. Your Content By submitting, posting, or displaying content on or through our Services, you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content for the purpose of providing and promoting our Services.

Accuracy of Information

While we strive to provide accurate information about educational opportunities, institutions, and services, we do not guarantee the accuracy, completeness, or reliability of any information on our Site. We are not responsible for any decisions you make based on the information provided.

Terms of Use

These Terms of Use govern your access to and use of the Canada Nord Academy (CNA) website and online learning services. By accessing or using our services, you agree to be bound by these Terms.

1. Eligibility You must be at least 14 years old to enroll in CNA courses. Students under 18 require parental or guardian consent.

3. Academic Integrity All CNA students are expected to maintain the highest standards of academic integrity. Plagiarism, cheating, and unauthorized collaboration will result in disciplinary action up to course failure.

6. Code of Conduct Students must adhere to CNA's Code of Conduct in all interactions with teachers, staff, and other students. Disruptive or inappropriate behavior may result in suspension or expulsion.

7. Limitation of Liability CNA's liability is limited to the amount paid for the specific course giving rise to the claim. We are not liable for indirect, incidental, or consequential damages.

8. Changes to Terms CNA may update these Terms from time to time. Material changes will be communicated via email and posted on this page.

9. Governing Law These Terms are governed by the laws of the Province of Ontario, Canada.

Summary of Canada Nord Academy’s Policies and Terms

All policies and terms are subject to modification at any time and updates will be posted on the Canada Nord Academy website. By accessing and using Canada Nord Academy courses, the student and-or parent/legal guardian acknowledge and accept all aforementioned policies and terms.

Policies and Terms